Crossville Chronicle, Crossville, TN

Area News

April 6, 2012

E-911 dispatch makeover complete

CROSSVILLE — E-911 dispatchers are back in familiar quarters after new computers were installed and workstations were rearranged for a more user-friendly atmosphere.

Donald Buttram, E-911 Communications Center director, reported the news during the quarterly Central Communications meeting.

"We have the new CAD (computer assisted dispatch) system installed and running. We appreciate the patience as we are working on some issues that need to be tweaked out to make it more user friendly," Buttram said. "We rearranged the furniture and workstations to make it more friendly and to give it more a family feel."

"What kind of CAD issues or problems are you having," Cumberland County Mayor Kenneth Carey Jr. asked. Carey is also chairman of the CCC Committee.

"We're trying to establish some shortcuts for the dispatchers with the Geo Connex (911 dispatch mapping system). It's doing what we need, it's just a matter of creating shorter, user-friendly steps instead of taking two or three steps to do one thing," Buttram said.

"Are the employees adjusting to the new system okay?" Carey asked.

"Yeah, the majority of them are doing fine, some are struggling a little bit with the windows based cadding. The biggest issue was not having the best trainer ... I don't see any major problems developing. It's just taking some time to get used to it," Buttram said.

Buttram said the capabilities of the new system were tremendous and that Cumberland County was part of a 15-county group partnering in a reverse 911 program.

"We went into this to get in at a lower cost. With this system it is capable of making 25,000 calls in one hour. Residents who don't have a landline can register a cellphone number and be contacted that way," Buttram said.

"Are any of the departments having issues with the new CAD?" Carey asked.

"No, it's just different. That's the main thing," Chris South, city of Crossville deputy fire chief said.

The computer and dispatch center upgrade was part of an upgrade that was paid for by the Cumberland County E-911 District board.


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