Crossville Chronicle, Crossville, TN

February 13, 2013

Crossville Heating and Cooling receives 2013 Carrier President's Award


CROSSVILLE — Crossville Heating and Cooling is proud to be the recipient of the 2013 President’s Award from Carrier for its quality, leadership and excellence in the heating, ventilation and air conditioning (HVAC) industry. They also recently received the prestigious 2012 Angie's List Super Service Award for similar reasons. Dealerships will be honored at a ceremony held in Las Vegas, NV., on March 22.

One of Carrier’s highest honors for its dealers, the President’s Award is given to Carrier® Factory Authorized Dealers who achieved excellence in product promotions and delivered superior customer satisfaction. Recipients of this award exemplify Carrier’s model for operational excellence, business effectiveness and delivering the best in cutting-edge technology to consumers. Less than one percent of HVAC contractors in the U.S. receive this award. Crossville Heating and Cooling is the only contractor ever to win this award in Cumberland County, and now they've won it two years in a row!

Crossville Heating and Cooling successfully demonstrates technical expertise, while also serving as a leader in promoting the Carrier brand and raising the standard for equipment sales. Moreover, the dealership is committed to service excellence and provides exceptional customer care.

Crossville Heating and Cooling specializes in HVAC sales, service, and installation for residential homes, residential new construction and custom homes, as well as commercial buildings, and complete building restorations. In addition, the company has logged numerous hours of local and national community service and donations. Air Conditioning Contractors of America, Habitat for Humanity, the Good Samaritans, Cumberland County Chamber of Commerce, the FFG Rotary Club, several local community schools and sports programs, the Knights of Columbus, FFG Lions Club, FFG Resident Homeowners Association, Lake Tansi Exchange Club, Wags and Whiskers, Susan G. Komen For The Cure Upper Cumberland, Cumberland County Playhouse,  and the Boy Scouts of America are just a sampling of the organizations supported by Crossville Heating and Cooling over the years.

“This year’s recipients achieved their business goals while successfully representing Carrier to their communities and continually focusing on customer satisfaction,” said Chris Nelson, vice president, sales and marketing, Carrier Residential and Commercial Systems. “Winners will be able to capitalize on publicity, marketing and merchandising opportunities that are unique to President’s Award recipients and therefore continue to shape, grow and succeed in their business.”

The President’s Award is designed to encourage self-analysis and reward dealers who have excelled in customer relations. This award presents the opportunity for recipients to serve as role models, share “best practices” and otherwise offer peer mentoring to help cultivate excellence across the dealer group.

To learn more about Crossville Heating and Cooling and its heating and cooling products and services, call 484-0004 or visit